FAQ



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DELIVERY

INTERNATIONAL ORDERS

RETURNS

INCORRECT ORDER INFO



DELIVERY

Your order will be delivered within two weeks of you placing it.

P&P Fees
To calculate your P&P fees, please place all items you wish to purchase in your cart and ensure all quantities are correct - then use the P&P calculator at the bottom of the Cart page.

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INTERNATIONAL ORDERS

We deliver worldwide.
For all info on delivery times, please visit the Delivery page of this store.

All major currencies are accepted - via all major credit/debit cards, Amazon Payments or PayPal.

Your order will be processed in GBP.
Please note: Your payment provider may charge you a fee for purchasing in a different currency. It is advisable to check with your payment provider, before shopping.



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RETURNS

If you wish to return, exchange or report an issue with an item or order, please email info@motherpukkashop.com

You will receive a response within 2 working days.

Please do not send anything back without first waiting for a response to your email. It may be that you do not need to send the item back.

If you are required to send anything back, a shop manager will need to confirm the correct return address for you.
If you return any items, please use a tracked service and retain proof of postage.
If your item does not arrive, it cannot be refunded or exchanged.

Refund and exchange eligibility is detailed on the Returns page of this store.

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INCORRECT ORDER INFO

If, during checkout, you entered any of your information incorrectly (wrong item, size, delivery name or address etc.) please email info@motherpukkashop.com with 'Urgent! Incorrect order info!' in the subject, quoting your order number (e.g. '#MPFA:') and the necessary corrections.

A shop manager will respond to you with two working days.

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